Contact
Customer service
Questions about Town Works, payments, refunds, disputes, account access, or a specific transaction can be directed to us here.
If your question concerns a specific transaction, include its transaction number.
Customer-service hours aren’t fixed yet — pre-launch, this is monitored on a best-effort basis, not a staffed schedule.
Town Works aims to acknowledge payment and safety issues promptly. Actual resolution times depend on the nature of the dispute and whether information is needed from participants, Stripe, a bank, or another third party.