Provider agreement
Using Town Works to receive payment
A provider who uses Town Works to receive electronic payments authorizes Town Works to perform the actions reasonably necessary to create, document, process, refund, dispute, and administer transactions initiated through the platform.
Town Works may use Stripe Connect or another payment provider for these purposes. Where Stripe Connect is used, the provider authorizes Town Works to transmit required account and transaction information to Stripe and to initiate authorized activity through the provider’s connected Stripe account as described in this agreement and in the transaction interface. The provider must also agree to any applicable Stripe Connected Account Agreement or other terms presented during Stripe onboarding.
Information Town Works may access
Depending on the payment configuration, Town Works may receive information from Stripe concerning:
- connected-account identity and status
- verification requirements
- payment capability status
- transaction and payout status
- refunds
- disputes
- balances relevant to Town Works transactions
- fraud or risk information Stripe makes available to platforms
- other information necessary to operate the Town Works payment integration
Town Works will use this information to operate the service, comply with law, administer transactions, prevent abuse, and provide support.
Provider responsibilities
Providers agree to:
- describe their services honestly;
- charge only amounts agreed with customers;
- perform accepted work with reasonable care;
- comply with applicable laws;
- obtain licenses, permits, insurance, certifications, registrations, and tax accounts required for their activities;
- provide accurate identity, tax, business, and bank information when required;
- honor agreed cancellation and refund terms;
- cooperate reasonably with legitimate disputes;
- avoid prohibited or restricted transactions.
Independent activity
Town Works does not set providers’ working hours, require providers to accept work, prohibit providers from serving customers elsewhere, or dictate the price of ordinary services. Providers remain responsible for how they conduct their own business or occasional paid activity.
Taxes
Providers are responsible for determining and satisfying their own income-tax, sales-tax, business-license, reporting, and other tax obligations unless Town Works expressly states that it is collecting or remitting a particular tax.
Town Works or its payment provider may be legally required to collect tax information or issue information-reporting forms.