Privacy policy

Town Works may collect:

• account information such as name, email address, telephone number, username, and authentication data;
• profile information;
• location or community affiliation information you elect to provide;
• transaction agreements and transaction history;
• messages or records submitted through transaction and dispute features;
• reputation, recommendation, and completion information;
• support communications;
• technical information such as browser, device, IP address, and security logs;
• information received from payment processors concerning payment or connected-account status.

Town Works generally does not need to receive full payment-card numbers when payment information is entered directly into Stripe-controlled payment components.

We use information to:

• provide and secure Town Works;
• create and administer transactions;
• facilitate payments and payouts;
• verify accounts;
• build transaction history and reputation;
• prevent fraud and abuse;
• resolve disputes;
• administer community-reserve programs;
• comply with legal obligations;
• improve the service;
• communicate with participants.

When users choose to make or receive electronic payments, information may be shared with Stripe or other payment providers as necessary to provide those services. Stripe separately collects and processes information under its own privacy terms. Connected providers may be required to provide Stripe with identity, ownership, tax, banking, or business information.

Town Works profiles may display information the user elects or agrees to make public, such as:

• display name
• general service area
• services offered
• transaction counts
• repeat-customer indicators
• recommendations
• reputation information

Town Works should not display sensitive payment, tax, identification-document, or bank information publicly.

Town Works may retain transaction and account records for as long as reasonably necessary to provide the service, resolve disputes, prevent fraud, comply with financial-recordkeeping obligations, satisfy legal requirements, and protect participants.

Users may request access, correction, or deletion of eligible personal information, subject to records Town Works must retain for legal, security, fraud-prevention, tax, payment, or dispute purposes. Privacy requests: privacy@thetownworks.com.

California residents may have additional rights under applicable California privacy law. Town Works will provide any additional notices required once the nature and scale of its processing make particular California privacy statutes applicable.